General Terms and Conditions of Sale
Version effective as of 11 June 2026
Article 1 – Scope and Purpose
These General Terms and Conditions of Sale (the “Terms” or “GTCS”) apply, without restriction or reservation, to all sales concluded by FRÆME [Art-o-rama], a non-profit association governed by the French Law of 1901, registered under No. 424269702 00025, VAT (EORI) No. FR42426970200025, whose registered office is located at 41 rue Jobin, FR-13003 Marseille, France, represented by its duly authorized legal representative (the “Seller” or the “Organizer”), with non-professional purchasers (the “Customer(s)”, “Buyer(s)”) wishing to purchase the products offered for sale by the Seller (the “Products”) on the website https://art-o-rama.fr (the “Website”).
The Website is an e-commerce platform enabling users to purchase the Products described below. These Terms specify, in particular, the conditions governing orders, payment, delivery, and the handling of returns of Products ordered by Customers. The Website and the Products are intended exclusively for private individuals and are not designed for professional users. They are therefore governed by Articles L.111-1 et seq. of the French Consumer Code.
Acceptance of these Terms occurs upon completion of the Order validation process using the “double-click” procedure described in Article 4.2. Such acceptance must be full and unconditional. Any acceptance subject to reservations shall be deemed null and void.
These Terms, together with the Order confirmation sent to the Customer, constitute the entire contractual agreement between the parties.
By validating an Order, the Buyer acknowledges having read, understood, and unconditionally accepted both the terms of the Order and these General Terms and Conditions of Sale.
Article 2 – Products and Compliance
2.1
The Products offered for sale are presented on the Seller’s Website together with a description setting out their essential characteristics.
2.2
The Products offered by the Seller comply with the standards applicable in France. The Customer acknowledges that photographs, texts, graphics, illustrations, descriptions, and any other information or characteristics accompanying the Products are provided for informational purposes only and are not contractually binding.
Article 3 – Orders
3.1 Placing an Order
Orders may be placed in either French or English and are payable in euros (€).
Orders may be placed directly on the Website by the Buyer and constitute an obligation to pay. The Buyer remains responsible for all telecommunications costs incurred in accessing the Internet and using the Website.
All steps required to place an Order are described on the Website.
When placing an Order, the Buyer agrees to provide the requested information and warrants that such information is accurate and complete.
If the Buyer remains inactive for an extended period while connected to the Website, the Products selected before such inactivity may no longer be available. In this case, the Buyer will be invited to restart the ordering process.
Pursuant to Article 1127-1 of the French Civil Code, the Buyer may review, modify, or correct the Order and any information previously entered before giving final confirmation of the Order.
The Seller shall not be liable for any data-entry errors made by the Buyer when completing the order form. The Buyer is responsible for providing accurate and complete delivery and billing information (including street number, building, staircase, access codes, intercom name or number, etc.). Any reshipment resulting from incomplete or inaccurate delivery information shall be at the Buyer’s expense.
3.2 Order Confirmation
Orders are confirmed in accordance with the provisions of the French Consumer Code through a double-click procedure.
The double-click procedure consists of:
- a first click in the “Private Tours” section to add the Product to the shopping cart;
- a second click in the “My Reservations” section to validate the shopping cart after having had the opportunity to review the contents of the Order and, where applicable, modify the cart as well as the payment and delivery information.
The Buyer acknowledges that validating the Order creates an immediate obligation to pay.
Once the Order has been confirmed through the double-click procedure, an acknowledgement email will be sent as soon as possible from contact@fraeme.art, confirming receipt of the Order and summarizing all relevant information.
Accordingly, the Buyer must provide a valid email address when completing the required personal information.
Any Order confirmed through the double-click procedure constitutes an irrevocable acceptance and may only be challenged within the limits set out in these Terms. In particular, every Order constitutes the Buyer’s express and irrevocable acceptance of the prices and descriptions of the Products offered for sale.
The Seller reserves the right to suspend or cancel the processing of any Order and/or delivery, regardless of its stage of execution, in the event of non-payment or partial payment of any amount owed by the Buyer, payment incidents, or fraud or attempted fraud relating to the use of the Website, including in connection with previous Orders.
3.3 Pre-orders
Certain Products may be offered for pre-order on the Website before their official release date.
Customers may place a pre-order, acknowledging that they have read the announced release date indicated when the pre-order period opened.
As the Seller is solely responsible for marketing the Products, it reserves the right to modify the announced release date at any time.
Where Products are purchased through pre-order, payment shall be processed in the same manner as a standard Order, regardless of whether the shopping cart also contains Products available for immediate purchase. Only delivery shall be deferred until the announced release date.
The Product will be delivered on its official release date.
Article 4 – Prices, Availability and Payment Terms
4.1
Prices displayed on the Website are stated in euros (€), inclusive of all applicable French taxes (French VAT and any other applicable taxes), but exclusive of shipping costs.
Shipping charges will be displayed in the Buyer’s shopping cart before the Order is finally confirmed.
Prices may be modified at any time.
4.2
The Seller accepts Orders subject to Product availability.
The Buyer will be informed of Product availability when the Order is confirmed.
If a Product is temporarily unavailable, the Seller will inform the Buyer of the revised delivery timeframe. The Buyer may either cancel the Order and receive a full refund or agree to delivery at a later date.
An invoice will be issued by the Seller and provided to the Buyer upon delivery of the ordered Products.
4.3
All Orders are payable in euros (€). Payments must be made online using a valid bank payment card.
The Buyer’s card will be charged the full amount shown in the Order summary on the day the Order is placed.
The Buyer warrants that they are fully authorized to use the payment card provided and that sufficient funds are available to cover the total amount of the Order.
The Seller shall not be liable for any fraudulent use of the payment method.
The Seller reserves the right to suspend or cancel any Order and/or delivery, regardless of its stage of execution, in the event of non-payment or any payment incident.
Payment card information is processed using secure systems. The Seller has no access to Customers’ banking details and does not store them on its servers. Consequently, payment card details must be entered again for each new transaction carried out on the Website.
The Seller reserves the right to refuse delivery or to honour an Order placed by a Buyer who has failed to pay, in whole or in part, a previous Order or with whom a payment dispute is currently pending.
In all cases, the online submission of the payment card number together with the final validation of the Order shall constitute proof of the entire Order in accordance with Article 1366 of the French Civil Code and shall render all sums due immediately payable. Such validation constitutes the Buyer’s electronic signature and express acceptance of all transactions carried out through the Website.
Electronic records stored in the Seller’s and its partners’ computer systems under reasonable security conditions shall constitute valid evidence of communications, Orders, and payments exchanged between the Buyer and the Seller.
Order forms and invoices are archived on a reliable and durable medium in accordance with Article 1379, paragraph 2, of the French Civil Code.
Article 5 – Delivery
5.1
The Seller delivers its Products worldwide.
Products are shipped together with the Order confirmation to the delivery address specified by the Buyer when placing the Order.
5.2
Orders are shipped via La Poste using Tracked Letter, Colissimo, or Colissimo International, in accordance with the applicable postal rates.
Shipping is free for deliveries within metropolitan France, regardless of the Order amount.
5.3
Once the Order has been confirmed, the average delivery time is:
- 3 to 5 business days within metropolitan France;
- 5 to 10 business days for international deliveries.
The Seller shall not be held liable for delays resulting from disruptions to postal services, including strikes, severe weather conditions, road, rail or air transport disruptions, or any similar circumstances.
5.4
Any delivery issue (missing Product(s), incorrect Product(s), damaged Product(s), etc.) must be reported to the Seller by email at vip@art-o-rama.fr no later than seven (7) business days following the delivery date.
Any claim submitted after this period shall be rejected.
Article 6 – Customs Duties
Any Order placed on the Website and delivered outside France may be subject to import taxes, customs duties, or other charges imposed when the shipment reaches its destination. Such customs duties and taxes relating to the delivery of a Product shall be borne solely by the Customer and remain the Customer’s responsibility.
The Seller is under no obligation to verify or inform the Customer of the customs duties or taxes applicable to the Order.
To obtain information regarding such duties and taxes, the Seller recommends that the Customer contact the competent authorities in the destination country.
Article 7 – Cancellations and Returns
7.1
The Buyer has a period of three (3) calendar days from the date of the Order to exercise the right of withdrawal.
7.2
The Buyer may not cancel an Order once the Product(s) have been shipped.
7.3
If, upon receipt, the Buyer identifies a manufacturing defect (excluding damage caused during transport), the Buyer may return the Product(s), provided that the Seller is notified by email at vip@art-o-rama.fr, together with supporting evidence, no later than seven (7) business days after delivery.
The Product must be returned in its original packaging, in its original condition, together with the original invoice (or a copy thereof), by tracked mail to the following address:
FRÆME [Art-o-rama]
12 rue François Simon
FR-13003 Marseille
France
The Seller shall bear the cost of returning the Product. To obtain reimbursement, the Buyer must provide the Seller with the carrier’s invoice or proof of shipping costs.
If the Product is not returned within five (5) business days following receipt of the Seller’s return authorization email, the return request shall be deemed cancelled and the Buyer shall retain the Product.
7.4
Returned Products shall be refunded or exchanged within a maximum period of fifteen (15) days following receipt by the Seller.
Refunds do not include return shipping costs.
Where the Buyer has requested a refund, the refundable amount shall be credited to the Buyer’s bank account.
Where the Buyer has requested an exchange, the Seller shall ship the replacement Product at its own expense.
Exchanges are only available for the replacement of the same Product.
Failure by the Buyer to comply with these Terms, including the return and exchange conditions, shall entitle the Seller to refuse any refund.
7.5
No refund shall be granted in the event of delay by the Customer or interruption of the service attributable to the Customer.
Tickets are non-exchangeable and non-refundable.
7.6
For all other services included in the VIP Programme, any partial or full cancellation must be notified by email to vip@art-o-rama.fr.
- Up to thirty (30) days before the scheduled date of the service, the Customer shall receive a full refund of all amounts paid.
- Less than thirty (30) days before the scheduled date, 100% of the Order price shall be retained.
In the event of cancellation due to force majeure, namely the occurrence of an unforeseeable event beyond the Customer’s control that cannot reasonably be overcome despite all reasonable efforts, the Organizer shall either offer the Customer an alternative solution at the applicable rate or provide a full refund of all amounts paid.
Pursuant to Article 1218 of the French Civil Code, no damages or compensation shall be payable in such circumstances.
Article 8 – Newsletter
Subject to the Customer’s prior consent, the Organizer may send newsletters by email or through any online platforms operated by the Organizer or its partners on social media.
Customers who chose not to subscribe to the newsletter when placing an Order may subscribe at any time through the “Newsletter” section of the Website.
Customers may unsubscribe from these communications free of charge at any time by clicking the “Unsubscribe” link included in each newsletter email.
Article 9 – Transfer of Title
Title to the Products shall transfer from the Seller to the Customer only upon full payment of the purchase price, regardless of the delivery date of the Products.
Notwithstanding the date on which title passes, the risk of loss of or damage to the Products shall transfer:
(i) when the Customer takes physical possession of the Products where the carrier has been arranged by the Seller; or
(ii) when the Customer hands the Products over to a carrier of their own choosing.
Article 10 – Warranties and Liability
The Seller shall not be held liable for any inconvenience or damage arising from the use of the Internet network, including but not limited to service interruptions, external intrusions, the presence of computer viruses, or any event classified as force majeure, in accordance with applicable law and case law.
Article 11 – Intellectual Property
The Customer is not authorized, under any circumstances, to download or modify all or part of the Website, including its content (listed products, descriptions, images, texts, etc.).
This Website, or any part thereof, may not be reproduced, copied, sold, or exploited for commercial purposes without the Seller’s express prior written authorization.
In general, all copyrights, trademarks, and other distinctive signs, as well as all intellectual property rights appearing on the Website, remain the full and exclusive property of the Seller or its partners.
The Customer is therefore required to respect all intellectual property rights and shall not use, under any circumstances, the trademarks appearing on the Website or on the Products, nor register any trademark that could prejudice the rights holder, unless otherwise provided by contract.
The same applies to any other intellectual property right.
Article 12 – Personal Data Protection
This Personal Data Protection Policy informs you about how we collect and process your personal data. You are invited to read it carefully.
12.1 Data Controller
Personal information relating to the User collected through the Product purchase form or newsletter subscription is collected and processed by the Organizer, acting as the Data Controller.
By purchasing a Product on the Website or subscribing to the newsletter, you consent to the collection and processing of your personal data in accordance with the terms described herein.
The Organizer may be contacted at the following email address: vip@art-o-rama.fr.
12.2 What personal data is collected?
a) Data you provide directly
We collect and process your surname, first name, email address, postal address, and telephone number.
b) Data collected automatically
During each visit to the Website, the Organizer collects information relating to your connection and browsing activity (IP addresses, connection data, and browsing data).
Various technologies may be used to collect this data. Some data is collected automatically based on your activity on the Website, while other information may be provided by partners.
The main technology used is cookies. For more information on cookie management, please refer to Article 13 “Cookie Policy” of these Terms.
c) Inferred data
We may, by combining data we hold about you with general and anonymized statistical information, infer preferences or content likely to match your interests or usage patterns.
For more information on cookie management, please refer to Article 13 “Cookie Policy” of these Terms.
12.3 Why does the Organizer collect my personal data?
The collection of personal data serves the following purposes:
a) Managing the relationship with the Customer
b) Understanding the Customer
c) Website statistics and performance analysis
12.4 With whom is my personal data shared?
When the User uses the Website’s services, personal data may be transferred to OVHcloud (Website hosting provider) and to WooCommerce for the WordPress extension.
When the User uses payment services, data may be transferred to Monético Online [CIC], acting as the payment service provider.
12.5 How long is your data retained?
Your personal data is retained for a period in accordance with legal requirements or proportionate to the purposes for which it was collected.
Legal basis for newsletter subscription
Consent: you agree to the processing of your personal data through explicit consent (checkbox on the contact form). You may withdraw this consent at any time.
Data is retained by the Organizer for as long as necessary for the purposes for which it was collected. For newsletter subscriptions, your personal data will be retained until you choose to unsubscribe.
12.6 What are my rights regarding personal data?
In accordance with applicable data protection regulations, you may exercise your rights of access, rectification, erasure, objection, restriction, and portability, where applicable, as well as define the fate of your personal data after death.
In general, the Customer may exercise these rights at any time by email at vip@art-o-rama.fr or by postal mail to:
FRÆME [Art-o-rama]
41 rue Jobin
FR-13003 Marseille
France
You may also exercise your rights directly by clicking the unsubscribe link included in our newsletters.
You also have the right to lodge a complaint with the French Data Protection Authority (CNIL) at:
Commission Nationale de l’Informatique et des Libertés (CNIL)
3 Place de Fontenoy – TSA 80715 – 75334 PARIS CEDEX 07 – France
Tel: +33 (0)1 53 73 22 22 (Mon–Thu 9:00–18:30 / Fri 9:00–18:00)
Fax: +33 (0)1 53 73 22 00
Article 13 – Cookie Policy
In accordance with Law No. 78-17 of 6 January 1978, it is hereby recalled that the personal data requested from the User are necessary for the processing of their Order and the issuance of invoices, as well as for the management of Orders and the commercial relationship between the parties.
Such data may be disclosed to the Organizer’s partners responsible for the execution, processing, management, and payment of Orders.
This information and data are also retained for security purposes, in order to comply with legal and regulatory obligations, and to enable the Seller-Organizer to improve and personalise the services offered and the information provided.
Article 14 – Force Majeure
In the event of a force majeure event, the affected party shall notify the other party within fifteen (15) days of the occurrence of such event by registered letter with acknowledgement of receipt.
For the purposes of these Terms, force majeure or fortuitous events are expressly defined as those customarily recognised by the case law of French courts and tribunals.
All obligations of the parties shall be suspended for the duration of the force majeure event, without compensation.
If the force majeure event continues for more than three (3) months, the relevant contract may be terminated automatically, without compensation for either party.
Article 15 – Updates
These General Terms and Conditions may be amended at any time and without prior notice by FRÆME [Art-o-rama]. The applicable Terms are those in force at the date of the Customer’s Order.
Article 16 – Governing Law
These General Terms and Conditions are governed by French law, both as to substance and form.
Any dispute shall be subject to a prior attempt at amicable settlement.